Technology Services

Aurora Central High School
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Welcome to ACHS Technology Services!!!

May 27, 2014 By: aurorak12 Category: Posts

Introduction:

     My name is John Wollbrinck and I am the new Technology Manager for South Middle School.  It is my privilege to be responsible for the installation, maintenance, and repair of 98% of the technology at this school (I do not do refrigerators, microwaves, or coffee pots).

     I was born and raised in Colorado.  After high school I attended Front Range Community College, Metropolitan State College and graduated from Regis University with my Bachelor of Science degree in Business Administration with an emphasis on Management.  

     I have 12 years of Telecommunications experience, 27 years of Information Technology and last, but by no means least, the past thirteen years have been at Aurora Central High School.  Past job experiences include programmer, computer operator, computer communications trouble analysis center, network engineer, Unix administrator, helpdesk supervisor, IT Manager, substitute teacher, and barista.  My list of employers includes Qwest (Century Link), @LightSpeed (Fortrust), Starbucks, and Aurora Public Schools (Rangeview and Aurora Central).

   

The technology of this building includes, but is not necessarily limited to, computer hardware, printers, copiers, telephones, computer software, projectors, visualizers/document cameras, iPod, iPads, iPhones, Promethean Boards, cameras, and a host of other technology pieces purchased with school/district funds, that assist us in delivering educational content to our students. I work hand-in-hand with various staff members at this school and the Aurora Public Schools Information Technology Department in an attempt to deliver the highest quality service possible.

   

Who Do I Contact?:

EMERGENCIES:

If you have an absolute technology failure/emergency you should contact the front desk by touching Zero on your phone or dialing ext. 27000 and have them contact me by radio.  Do not forget to tell the operator what room number the assistance is needed.

Your first contact for any technology issue, regardless of whether it is hardware or software related, is the APS IT HelpDesk by email at HELPDESK@aps.k12.co.us or on the web at http://isupport01/User/Dashboard to "Create an Incident".

For more specific information on varioius issues best solved by other departments please read on.

Student issues:

If a student needs to have a password reset for a Computer login please use this link http://isupport01/User/Dashboard  

A student needing to have a password reset for Student Portal should visit with  .

Parent Portal issues:

For Parent Portal questions the parents involved should go through the principal's secretary in the Front Office.

   

PLEASE NOTE:  An iSupport ticket is the most reliable method of requesting technology services or assistance. Even if you have stopped me in the hall or left a voice mail please find a computer and build a follow-up ticket at:  http://isupport01/User/Dashboard  or email  HELPDESK@aps.k12.co.us .

   

 

Happy Computing and Thanks for your continuing support and patience!!!  

GO LOBOS!!!

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